Department-Of-Industries-Commerce
Captain-Abhimanyu-Singh
Captain Abhimanyu Singh
Industries and Finance Minister

The Haryana Government had sought public opinion and suggestions about its new industrial policy, so as to implement the most pro-active and progressive policy.

Challenges Faced

  • Delay in processing application as applicant has to submit their application manually in DIC (District Industries Centre) office.
  • It was difficult to preserve legacy data of 96748 societies and 2500 boilers.
  • As an applicant, it was difficult to visit DIC for every small change in societies/boilers/firms like a change in the name of societies/firms and renewal of boilers.
  • To adopt an efficient management practices in dealing with the public and their problems in its overall service delivery function.
  • To encourage the deployment of e-governance solutions by bringing efficiency to manage both industrial establishment and societies related functions.
  • Difficult to track actual statistics/centralized data bank for reflecting actual industrial growth in the state of Haryana.
  • Difficult to gather correct information from 21 District Industries Centres.
  • Difficult to track the working efficiency of District Industries Centres.
  • Real time information about all services was not available.

Strategies Implemented

Applicant End:-

Online Application Form for Registration of Societies, Boilers:

  • Single login to access all services associated with Department of Industries and Commerce, Haryana.
  • Select particular service from a dashboard.
  • Filling of online application form.
  • Uploading of required scanned documents.
  • Editing of the application (if required) and final submission.
  • System having both options of online payment as well as manual payment (Treasury challan).
  • Viewing status and notifications on applicant dashboard.
  • Applicant having a workflow of their submitted application so that he/she can see status and check to whom his/her application is assigned.
  • If there are discrepancies in application, rectifications will be done on online mode and there will be no manual interaction with DIC official and applicant.
  • All discrepancies will be conveyed to applicant via SMS and email alerts.
  • Applicant can revert on that discrepancy at any time and from any place.
Department End:-

Application Approval Processing:

  • Application received from the applicant on the dashboard.
  • Verification of all the documents and filled application form.
  • They can forward it to the lower grade officer for the inspection and verification of documents through information submitted by an applicant.
  • In case of any discrepancy, application put on hold for further processing.
  • Applicant will revert on same for further processing.
  • Final decision taken- Approved or Rejected.
  • Final decision Updated on applicant and office dashboard.
  • Certificate issued to the applicant.
MIS Reporting :-

We have developed a various MIS reports for Head Office and DIC of Department of Industries and Commerce, Haryana

  • We have developed district-wise MIS reporting to get the actual and real time information of all services for all districts which was missing in manual process.
  • MIS for getting real time information of each service district-wise with status pending/approved/rejected/on hold/forwarded.
  • Count-wise, status-wise and detailed MIS of each and every service is provided to Head office so that they can get more detailed information of each district.
  • Status of each application for each services was shown in Head office dashboard.
  • Delay/Pendency of applications can be tracked online by Head office dashboard.
  • All reports have been created and implemented online which they had to create manually and was a time consuming process.
  • MIS also provides information regarding working efficiency of DICs to the Head Office.

Benefits

  • Online hassle free services through anytime anywhere registration to avail various services related to Registration & Regulation of Societies, Registration & Renewal of Boilers, Registration of firm and Incentive Schemes.
  • Newly built Incentive scheme solution will allow the applicant to apply for various services to get incentive benefits for the growth of their industries.
  • Industries can get incentive benefits online very easily without any hassle if they follow the guidelines of incentive schemes.
  • Transparency and improved efficiency in registration of societies, boilers, firms and incentive schemes.
  • Facilitate new as well as existing 96748 registered societies with regard to said services of societies.
  • Facilitate more than 2500 existing industries using the boilers.
  • Entrepreneurs/Applicants can have real time status of processing for application through auto alerts via e-mail & SMS during various stages of processing of application.
  • Entrepreneurs/Applicants can access information in respect of Acts & Rules etc directly from the Online Portal of Industries Department https://www.haryanaindustries.gov.in without visiting the department.

Project Highlights

Project in Media

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