Outsourcing IT - Offshore Development Models

Our Offshore Maintenance service is a set of out of the box tool aimed at taking over complete responsibility for the ongoing enhancement, maintenance and support of your complex internet-based application.

Our Offshore Maintenance services include:

• Quality Enhancement
• Leveraging our vast talent pool
• Cost Reduction
• Quality and satisfaction guarantee
• Access to vast resource pool with expertise in varied technologies
• One-stop shop for execution of projects
• Significant cost advantage
• On demand support available
• Access to We Excel R&D support

We Excel Offshore Maintenance Services facilitate quick and seamless transition to your application management duties. In order to seamlessly transition the responsibility, We Excel uses a methodology called Division Management Methodology. This does the following:

• Emphasize rapid transition of the application to We Excel
• Consist of 3 phases with clear deliverables:
  • Knowledge Acquisition
  • Simulation
  • Transition

The Knowledge Acquisition phase is effectively practiced at We Excel for a critical in-depth understanding of existing systems before going live with remote, offshore maintenance. During this phase, the We Excel on-site team provides effective assistance and works at the client’s site, with end-users and people maintaining the application. This ensures the baseline of user requirements before proceeding to next phase.

A simulation phase is an utmost need often for Complex applications where the We Excel team, at the client site, ensures that the vital factor of difference in time zones and offshore environment are replicated correctly before transitioning work offshore.

In the transition phase, a group segment of the on-site We Excel team returns offshore and trains the remainder of the project team at our offshore office to execute live maintenance and enhancement requests. The satisfactory completion of training is essential before the full segmentation of operations commence.